DocumentExpress Help/FAQ

DocumentExpress is an "interlibrary loan" service. It allows UMGC students, faculty, and staff to obtain journal articles or book chapters from another library on behalf of a patron when we do not own the material. 

If the material you need is not available online through UMGC's library databases or Journal Titles, you may request the material through DocumentExpress.

See our Interlibrary Loan and Document Delivery Policy for details.  

What articles? 

All UMGC students, faculty, and staff worldwide may request articles that are not available full text in UMGC's library databases. These materials can be delivered electronically in PDF format. 

Submitting a request 

Requests are accepted through the library databases or Journal Titles (look for the  buttons) or directly through DocumentExpress.

Delivery  

Delivery time
1-2 business days on average, but can take longer. 

Notification
You will be notified by e-mail when your request is ready.  You may also modify or check the status of pending requests by logging into DocumentExpress and clicking the Modify Your Requests button.

Accessing your items
You can access your items by logging into DocumentExpress.  Items will remain available for 21 days.  

What chapters? 

All UMGC students, faculty, and staff worldwide may request book chapters (no more than 20% of the book) and tables of contents. These materials can be delivered electronically in PDF format. 

Submitting a request 

Requests should be submitted directly through DocumentExpress. When completing the form, provide as much information as possible about the material you are requesting.

Delivery

Delivery time
1 week on average, but can take longer.

Notification
You will be notified by e-mail when your request is ready.  You may also modify or check the status of pending requests by logging into DocumentExpress and clicking the Modify Your Requests button.

Accessing your items
You can access your items by logging into DocumentExpress.  Items will remain available for 21 days. 

There is no charge for using UMGC's DocumentExpress service.

Please review the Library's Interlibrary Loan & Document Delivery Policy for more information. 

• Undergraduate students may request up to 20 DocumentExpress items per semester or 8-week term. This limit includes electronically delivered book chapters and articles.
• Graduate students and faculty may request an unlimited number of DocumentExpress electronic items per semester.
• Staff are permitted DocumentExpress requests that are directly related to their job responsibilities.

Please review the Library's Interlibrary Loan & Document Delivery Policy for more information. 

The UMGC Library staff makes every effort to ensure that documents are complete. However, occasionally, you may find that a page is missing. We apologize for any inconvenience this omission may cause you. Please contact us as soon as possible to have the missing page sent.

You may contact the Document Management Team.